The survey is about the different channels customers can use to contact us, and about current and future customer service priorities. The survey contains 16 broad questions, some of which are multi-part, across the following sections:
- Your Recent Contact with the Council
- Future of Contact with the Council
- Customer Service Standards and Reporting
- The Council’s Online Services
Customer input has previously led to positive developments including:
- Personalising our communications about events that affect customers, such as Keep in the Loop notification service.
- The re-design of our Council’s website to become more user friendly and improve on accessibility for all our customers.
- Greatly increasing the number of online services available 24/7 for speed and convenience.
Your voice can make a difference.
Please tell us your experiences and views by completing this anonymous survey:
Customer Service Contact Preferences Survey
This survey will close on 20th December 2024. We will publish the outcomes of the survey and how the information has influenced our plans on the Have Your Say section on the Council website.
Consultation dates
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